19 Mar 2025

Government Use of Messaging Apps: Key Insights

A new report from the Australian Information Commissioner examines how 22 government agencies use messaging apps like WhatsApp and Signal. It highlights gaps in policies and provides recommendations to ensure compliance with recordkeeping, FOI, and privacy laws.

Key Findings & Recommendations:

✅ Widespread Use, Limited Policies – 73% of agencies allow messaging apps, but only 14% prohibit them. Agencies should clarify their stance and establish policies.

✅ Policy Gaps on Compliance – Half of agencies using messaging apps lack policies for FOI, recordkeeping, and security. Clear guidelines are needed to manage official communications.

✅ Benefits of Standardisation – 69% of agencies prefer a single messaging platform. Using one app can simplify security, recordkeeping, and compliance efforts.

✅ Privacy Risks – 32% of agencies are unsure if staff share personal data via messaging apps. Privacy assessments are essential to ensure compliance.

Agencies must act now to align with legal obligations, protect information, and maintain public trust.

Read full report here.

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