The AI revolution, led by Microsoft Copilot, is set to transform document analysis, report generation, and streamline processes, offering immense productivity potential. For instance, Copilot can efficiently analyse and categorise vast amounts of information, including documents, images, and videos, thereby saving significant time and effort. This is getting records managers excited: will it automate their records management?

Recent research reveals a critical flaw in AI: without significant context, it tends to hallucinate, generating false information up to 88% of the time. US regulators now caution against potential biases and inaccuracies. Context is particularly crucial in records management, and the current trend of in-place management increases those challenges. Studies indicate that in-place management often lacks sufficient context for accurate records, leading to higher costs and increased risks. So how do we get the best out of AI?

Will AI And Manage-In-Place Solve My Records Management Problems? | Presented By Nigel Carruthers-Taylor